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Customer Service

Shop Adorn is committed to total customer satisfaction. If you have any questions regarding your order or your shopping experience with us, we would be happy to speak with you. It is much easier for us to help you with any questions you may have prior to confirming your order online.  We love talking with our customers and helping them in any way we can!

Contact Us:

Online Sales Support Hours: Monday-Friday 9 am-3 pm PST

Customer Service & Support: hello@shopadorn.com
Billing Support: billing@shopadorn.com
Shipping Support: shipping@shopadorn.com
To contact a stylist regarding a specific item such as fit, style, color, you can reach us Monday-Saturday 10-6:30pm and Sunday from 11-5pm.

Returns & Exchanges:      

Please visit our Returns & Exchanges page for information on returning merchandise and our store policy.



Sale Items Terms of Sale:

*CLEARANCE ITEMS: All items purchased with a clearance discount will be credit only, unless noted as Final Sale.

*ITEMS PURCHASED WITH DISCOUNT CODES: Will be eligible for a full refund, unless otherwise noted. First time user codes will be eligible for full refunds.

*FINAL SALE: Items clearly noted in a discount code, product title, or product description as ‘Final Sale’ are non-refundable.

Order Information:

Online Orders are currently being processed and shipped within 3-5 days from the date of purchase(you will receive an order confirmation by email shortly after you make your purchase). FedEx services, such as 2-Day or Overnight Shipping, must be placed by 10 AM PST to be shipped outthat day. Otherwise, orders are confirmed and processed the following business day.

All orders are subject to reassessment based on our current inventory.
Orders using Free or $5.00 Standard Shipping are shipped viaUSPS First Class Mail or Priority Mail, depending on the weight of the item. Please allow between 4-7 business days to receive your order. Please note we are not liable for packages that are lost or stolen.
If you would like a specific or expedited delivery service, we offer rates from USPS, FedEx, DHL Express WorldWide which are calculated based on the location your order will be shipped to. 
Please note we are not liable for packages lost or stolen.
Please contact us with any inquiries regarding changes to an order i.e. changing your size, changing the quantity of an item or changing your address. 

    Pre-Order Terms of Sale

    Discount codes may not be applied to pre-order items.
    Cancellations or returns on pre-order items will be refunded in store credit or exchange only. 
    Pre-orders will be charged at the time your order is placed. Additional items in your order will be shipped immediately while pre-order items ship separately as they become available. 
    Please note that the delivery date is an estimated shipping date. We are unable to guarantee delivery dates for pre-order and special order items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers. Pre-order items are sold on a first come first serve basis.
    Not all pre-order items are guaranteed based on manufacturer production. If for some reason we cannot fulfill your order, we will issue a full refund.  


      Please contact us with any inquiries regarding products that we carry. 

      Technical Problems:

      Please report any technical issues you have experienced while shopping at Adorn. Send an email along with a brief description of the problem you encountered. Reporting such issues will help us to prevent them from happening in the future. 



      Contact hello@shopadorn.com for all press inquiries.