Shipping & Returns/Exchanges
We offer first class or priority USPS shipping depending on weight. If you need items faster, we offer expedited services from USPS or FedEx that are calculated based on your location and the weight of your order. Please contact us with any inquiries regarding your shipment, shipping cost, estimated delivery times, etc. before placing your order.
Free Domestic Shipping on orders over $200.
Should you place an international order and then refuse delivery, you will be responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, along with the cost of returning the package to Adorn and a 20% restocking fee.
Please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars.
If you would like to insure your package for the full value, you will need to purchase insurance during checkout. The shipping method will say: $15.00 Insured Flat Rate Shipping. If there is anything you would like noted on the shipping label, please leave a note on your order.
Returns & Exchanges
If you are not happy with your order, feel free to send it back in its original condition within 30 days of receipt. Shoot us an email at email@example.com and we will email you a pre-paid return label. If you would like to return for a full refund in your original form of payment, the return shipping cost will be deducted from your refund. Online returns may also be dropped off at either of our brick and mortar locations. They will, however, be processed at our office so please allow 2-3 business days for you refund.
Any returns that do not have all original tags and are not in original, new and unworn condition will not be accepted.
*SALE ITEMS: All sale items and items purchased with a discount or coupon code can be returned for store credit only unless noted as Final Sale.
*FINAL SALE: Items clearly noted in a discount code, product title, or product description as ‘Final Sale’ are non-refundable.
*SHOES: All shoes purchased are subject to a $10 restocking fee for any returns or exchanges. Shoes and boots must be returned with the box in original condition. Please do not return you shoes and use the shoe box as the shipping box. We will not accept your return. Please use a separate shipping box or container to return you shoes or boots.
*LOTIONS AND PERFUMES: All lotions are perfumes may be returned ONLY if item has not been opened, used, or sampled. If a lotion or perfume item has been opened from its original packaging or has been opened to sample or smell the fragrance or lotion, this item cannot be returned.
Changes to orders
Please contact our office at 503.505.7424 ext. 1 with any requests for changes to your order. While we will try our best to accommodate these requests, we do ship orders quite quickly so we ask that you call us as soon as possible to request a change to your order.
Items purchased in either of our brick and mortar store locations can be returned for store credit or exchange only for up to 30 days from the original purchase.
Terms of Sale
- Cancellations or returns on pre-order items will be refunded in store credit or exchange only.
- Pre-orders will be charged at the time your order is placed. Additional items in your order will be shipped immediately while pre-order items ship separately as they become available.
- Please note that the delivery date is an estimated shipping date. We are unable to guarantee delivery dates for pre-order and special order items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers. Pre-order items are sold on a first come, first serve basis.
- Not all pre-order items are guaranteed based on manufacturer production. If for some reason we cannot fulfill your order, we will issue a full refund.
Please call us with any questions. Don’t hesitate to send us an email at firstname.lastname@example.org or give us a call at 503-505-7424. We would be happy to speak with you about your order and help you in any way possible. It is much easier for us to help you with any questions you may have prior to confirming your order online. We love talking with our customers and helping them in any way we can.