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    • About ADORN

    Shipping & Returns/Exchanges

     

    Returns & Exchanges

    Domestic Returns

    We want you to love your order. If something does not work, online purchases may be returned within 30 days of delivery for a refund to the original payment method.

    To start a return, email hello@shopadorn.com. We will send you a return label, and the cost of return shipping will be deducted from your refund.

    Online orders may also be dropped off at any Adorn store. Store drop-offs are processed by our office.

    *Please allow 4–7 business days for returns to be processed once they are received.

    International Returns

    We are happy to accept returns from our international customers; however, we cannot provide shipping labels for international returns. Customers are responsible for arranging and paying for return shipping. We recommend using a trackable shipping method to ensure your return arrives safely. Please contact us before returning your international order so we can provide the correct return address and instructions at hello@shopadorn.com.

    Online Return Eligibility & Requirements

    Online returns must be:

    • Unworn
    • Unwashed
    • In new condition
    • With original tags attached
    • In original packaging when applicable

    Returns that do not meet these requirements will not be accepted.

    In-Store Purchases

    Items purchased at an Adorn store may be returned within 30 days for store credit or exchange only.

    We do not issue refunds to the original payment method for in-store purchases.

    Special Policies & Exceptions

    • Holiday Return Policy: Purchases made starting November 15 are eligible for return through January 4.
    • Clearance Items: All items purchased with a clearance discount will be credit only, unless noted as Final Sale.
    • Items Purchased with Discount Codes: Will be eligible for a full refund, unless otherwise noted. First-time user codes will be eligible for full refunds.
    • Final Sale: Items clearly marked as 'Final Sale' in a discount code, product title, or product description are non-refundable.
    • Shoes: All shoes purchased are subject to a $10 restocking fee for any returns or exchanges. Shoes and boots must be returned with the box in original condition. Please do not return your shoes and use the shoe box as the shipping box. We will not accept your return. Please use a separate shipping box or container to return your shoes or boots.
    • Lotions and Perfumes: All lotions and perfumes may be returned ONLY if the item has not been opened, used, or sampled. If a lotion or perfume item has been opened from its original packaging or opened to sample or smell the fragrance or lotion, it cannot be returned.

    Pre-Orders

    Terms of Sale

    • Cancellations or returns on pre-order items will be refunded in store credit or exchange only.
    • Pre-orders will be charged at the time your order is placed. Additional items in your order will be shipped immediately, while pre-order items ship separately as they become available.
    • Please note that the delivery date is an estimate of the shipping date. We are unable to guarantee delivery dates for pre-ordered and special-ordered items due to unforeseen manufacturer delays. Please know that we cannot control the dates provided by the manufacturers. Pre-ordered items are sold on a first-come, first-served basis.
    • Not all pre-order items are guaranteed due to the manufacturer's production schedule. If we are unable to fulfill your order for any reason, we will issue a full refund.

    Shipping & Delivery

    We charge $9.95 for shipping on any purchases under $100. Shipping is FREE for all purchases over $100. We offer ground or priority USPS shipping, depending on weight. If you need items faster, we offer expedited services from USPS or FedEx, calculated based on your location and the weight of your order. Processing times range from 3 to 5 business days.

    Please contact us with any inquiries regarding your shipment, shipping cost, estimated delivery times, etc., before placing your order.

    Please note that we are not liable for packages that are lost or stolen.

    Insurance

    If you would like to insure your package for the full value, you will need to purchase insurance during checkout. The shipping method will say: $15.00 Insured Flat Rate Shipping. If there is anything you would like noted on the shipping label, please leave a note on your order.

    In-Store Pickups

    Please note that online orders are fulfilled from various Adorn locations and are not guaranteed to be available for same-day pickup. We will call you and let you know when your order has been fulfilled and is ready for you.

    Customs (International Orders)

    Please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars.

    Changes to Orders & Contact Us

    Please contact our office at 503-407-0680 to request any changes to your order. While we will try our best to accommodate these requests, we do ship orders quite quickly, so we ask that you call us as soon as possible to request a change to your order.

    Please call us with any questions. Don't hesitate to email us at hello@shopadorn.com or call us at 503-407-0680. We would be happy to speak with you about your order and help you in any way possible. It is much easier for us to help you with any questions you may have before you confirm your order online. We love talking with our customers and helping them in any way we can.